I applied online. The process took 3 days. I interviewed at CarMax
Interview
First you start off with a phone interview and a couple days later I was called to do an in person interview. At that point I met with two Managers as they interviewed me at the same time. I did not get the job due to my poor qualifications for it.
Interview questions [1]
Question 1
Tell me about a situation when you had a issue with difficult customer and how? what you did about it?
I applied online. The process took 1 day. I interviewed at CarMax
Interview
Filled out very detailed application online listing basic info as well as previous employers in last 7 years. Intensive interview process with phone interview, online assessments, multiple interviews with different managers, and an intensive background screening process where you answer questions about your criminal history, drug use, etc. Expect the interview process to take a few hours.
Interview questions [1]
Question 1
Tell me about a time when you had to make a difficult decision within a short period of time.
I applied online. The process took 2 days. I interviewed at CarMax in Jan 2015
Interview
Application experience was similar to other postings except when I was initially contacted, there was no phone interview, so there was no opportunity for me or CarMax to determine if there was a good fit. I was invited to an in-person interview. The first question asked of me was to provide my social security number. I found that to be extraordinary in this day and age of hacking into company's databases and identity theft to provide a private detail like that before we had even decided if it was worth moving forward in the process. I inquired as to what happens with my data if there's no job offer, and the HR person wasn't sure. I then filled out a questionnaire about whether I've raped or murdered anyone, done drugs, stolen items from an employer, etc., etc. I found these questions to set an extremely negative tone and created a feeling of "we know we're hiring scumbags; we just need to know how big a scumbag you are." The next step was to sign authorizations and waivers that provided broad sweeping powers to CarMax, e.g. an authorization to pull my credit report (now and at any time in the future as decided by CarMax!). I understand CarMax's need for this information, but feel strongly it should come later in the process. While I waited for my next step, I observed an interview at an adjacent desk. The interviewer read scripted questions and did not seem to pay any attention to the answers provided by the candidate; he appeared to be scanning his paper to choose the next scripted question he would ask. I excused myself from moving forward in the process at this point. I got the impression that CarMax views the interviewing process as a one-way determination - solely whether they like you rather than whether you will enjoy working for them.