You start of with a phone interview and move to a In store interview where you will be asked scenario questions. Afterwards, you will be asked to role play. The role play consists of you going out to a car and being able to guide the customer through the process.
Interview questions [1]
Question 1
Name a time you had to sell a product to a customer who didn't want it.
I applied through college or university. The process took 4 weeks. I interviewed at CarMax
Interview
Applied on campus recruiting site and was contacted within a few days to take an online math assessment. After that scheduled an interview on campus for the next week. Overall the initial interview was pretty easy and casual. Half behavioral questions and then one case study. Was invited to come up to corporate for a super interview day and that will happen in the next week or so but as of now all I know of that is that it is a few case studies and behavioral questions
Interview questions [1]
Question 1
Why do you want to work for CarMax?
Why the strategy analyst role?
I applied online. The process took 2 days. I interviewed at CarMax (Mount Laurel, NJ) in Feb 2015
Interview
The interview started with verifying my online application at a computer terminal. All information is verified by the applicant, and the system informs you of work history, and background checks so be sure all is accurate. I went through one on one, as well as panel interviews. Each is separated by a waiting period. My total interview time was about three hours on the first day, and was asked to come back for a customer service role play on an alternate day. Most sales and customer service positions at CarMax require the role play interview. I did get invited back for he role play interview which took about a half hour, but was not chosen for the position.
The company is very thorough, and it seems to be a great place to work. If you are serious about a position here, brush up on the S-T-A-R method and bring your "A" Game! Good Luck!
Interview questions [1]
Question 1
Most interview questions are in S-T-A-R format so prepare for it.
Here are some questions asked:
1) Tell me a time when you went out of your way to help a fellow employee.
2) Tell me a time when you went above and beyond to provide customer service.
3) Tell me a time when you had to handle a dis-satisfied customer.
4) Tell me about something that you took upon yourself to learn at your present job.