I applied online. The process took 3 weeks. I interviewed at CarMax (Rochester, NY) in Jan 2016
Interview
Phone interview, then followed by a group interview with hiring manager and a supervisor.
If you are not given an offer, you most likely didn't get the job. Honestly, it's mad easy to pass as long as you be yourself. They just want a personable person that they can train because everything is taught, so prior experience isnt needed.
Applied by a referral and everyone I met was very nice, fun, and charming. We role played a selling example. No experience necessary because they have the confidence and resources to train anyone.
It was very long with a panel. Scenario questions while managers look at you and write down. Managers from different departments come in. It was a bit difficult you just need to remember specific scenarios.
Interview questions [1]
Question 1
Tell me about a time you had a difficult customer?