Apply online, phone interview, in person interview and small sales pitch. The online application is very thorough. There is a survey part that will ask about situation stuff. The phone interview is all about being upbeat and positive and talking about previous sales experience and why you want to work for CarMax. The in person interview is nothing but situational questions. Lastly there is a presentation you'll have to do on selling a car. It is very simple and no pressure. They really just want to know how well you interact with a customer. Smile and ask questions about the customers situation. Don't worry about being wrong in an answer the training is awesome!

About a 15-20 minute phone interview. Basic questions like past job experience, are you comfortable with customer service? If they like you, you move on to an in person interview. A scripted interview with one of the sales managers asking open ended questions on why you would be a good candidate, if you have sales experience, & that you understand it is a 100% commission position. You will then complete a sales exercise on the lot, where you complete a brief walkaround of a vehicle & present some obvious features & benefits of the vehicle. If you get passed that, you meet the General Manager where he/she will be the final decision. He asked repetitive questions the sales managers did & then asked specific questions like "Describe a time you sold a product, what was the determining factor that resulted in the customer buying that product?"