I applied online. The process took 3 days. I interviewed at CarMax (Richmond, VA) in Apr 2011
Interview
LONG WINDED!!
Phone interview followed up by an in person interview. During the In-person interview you sit at a computer to take an hr and background check test. If you are told at this point they will follow up with you later, they may not call you back. After that they have another person talk to you about this computer portion. After this they have you go through a 1:1 with a sales manager. Then a panel or another 1:1 interview with another sales manager followed by a drug test.
Name a time where you worked with a difficult person and what was the outcome.
General retail interview questions.
Interview questions [2]
Question 1
Talk about a time when you had to deal with a difficult customer situation. What did you do and what was the outcome?
First interview over the phone. Second in person with a mock car sale. Currently waiting to hear back whether I will be considered for a final interview at the moment.
Interview questions [1]
Question 1
Tell me when you went out of your way and above for a manager.
I applied online. I interviewed at CarMax (Oceanside, CA)
Interview
I had a disappointing experience with interview process. After submitting an online application, I was contacted by a hiring manager/recruiter who scheduled a 20-minute phone interview for a specific date and time.
Unfortunately, no one called at the agreed-upon time, and I did not receive any communication explaining the missed interview or offering to reschedule. A few days later, I received an automated rejection email.
The lack of communication and professionalism throughout the process was frustrating. If a company chooses to move forward or not move forward with a candidate, at least a basic courtesy and timely communication is expected.
Interview questions [1]
Question 1
Are you available for a 20 minutes phone interview next week?
About a 15-20 minute phone interview. Basic questions like past job experience, are you comfortable with customer service? If they like you, you move on to an in person interview. A scripted interview with one of the sales managers asking open ended questions on why you would be a good candidate, if you have sales experience, & that you understand it is a 100% commission position. You will then complete a sales exercise on the lot, where you complete a brief walkaround of a vehicle & present some obvious features & benefits of the vehicle. If you get passed that, you meet the General Manager where he/she will be the final decision. He asked repetitive questions the sales managers did & then asked specific questions like "Describe a time you sold a product, what was the determining factor that resulted in the customer buying that product?"
Interview questions [1]
Question 1
What means the most to you? Money, opportunity, recognition or integrity?