Capital One Customer Service Representative (CSR) interview questions

Only did phone interview and online assessment. Declined the in person interview because I decided I did not want to work for the company.

I filled out the application online for the position of Inbound Customer Service Rep. I had to take an assessment test online, which measured my ability to take down information accurately and communicate with customers effectively. I felt confident that I did pretty good. The online application process took about an hour to an hour and a half. A few weeks later, I got a call for a phone interview, which went well. Next I was asked when I would like to come in for a second interview. I selected the very next day. I was interviewed by a manager and there was an observer taking notes also. I felt very comfortable with all of the questions asked especially the "gap in my employment" question. I told them that I wanted to change my career by going back to school to get a degree in accounting and get into the Finance/Accounting industry. In all, they seemed satisfied with my replies. I also asked a bunch of questions about the work environment and level of professionalism.