I applied online. The process took 4 weeks. I interviewed at CVS Health in May 2021
Interview
Spoke to someone who did a quick overview and to see if I was still interested. Then they set up an interview time. Interview consisted of about 6 or 7 questions based on experience and the role.
Interview questions [1]
Question 1
Tell me a time you had to solve a customer's problem. What was the problem and how did you resolve it
Interview process was not that bad. STAR questions. Did have 2 people there as well. Just general interview questions to get to know you and how you handle situations and scenarios. They also do pay attention to you speak as well
Interview questions [1]
Question 1
Describe a time when you had to handle a difficult call
I applied online. I interviewed at CVS Health (Richmond, VA) in Mar 2026
Interview
The interview process was very personable. The interviewer made me feel comfortable and gave good feedback throughout the interview. The interview was a good conversation, not a question/answer session. I appreciated the interaction.
Very formal with questions about customer care. Don’t need to have a medical background to apply. An interview with multiple managers makes the interview flow better and they ask different questions
