CVS Health Customer Service CSR interview questions

Made it all the way to the point in the application where you were asked to fill out demographic/Work Opportunity Tax Credit (WOTC) information. The text said in plain English that it was voluntary, despite each question having an asterisk indicating it was mandatory. I emailed support but it was repeatedly bounced back to me meaning the address they gave was invalid. Emailed another address and they gave me the same invalid email address and a phone number to call, but it was different from the number given on the company website which means one of them is wrong. I called the number that they emailed me, and the recording I got confirmed that it was a cvs number. I was transferred to a guy with marbles in his mouth who said they are a seperate company that no longer works for cvs. which means cvs transferred me to someone who no longer works for them. I then tried the number on their site and i got through to a woman with marbles in her mouth and she told me to call WOTC... WOTC is a 3rd party that serves as a middle-man between the company (in this case cvs) and the federal governement, usually the department of labor or the irs. I doubt very much that the irs is going to help me with problems i'm having with my cvs application. I asked for a manager or a supervisor because i wasn't convinced she was understanding the problem. then she told me to start the application over, because somehow that would change the required fields in the application. she claimed she opened a ticket and that someone would reach out to me but nobody did. just as well. who the hell would wanna work for cvs?