I applied online. I interviewed at British Airways (Gatwick, England) in Sep 2016
Interview
I was very impressed with the entire process. The communication has been very effective between the recruitment agency & BA & myself. All those that have posted up reviews on here..a HUGE THANK YOU! Your feefback has been tremendously helpful.
My journey started on 15 Aug with online assessments..these were mostly mathematical & logical stuff & once u passed that you get to fill in the questionnaire about your personality. I needed to wait for the outcome of this. then on 19th Aug I got an email to invite me for a telephone interview. I had booked a slot for 21 August. I was away on vacation but still went ahead with the telephone interview.
The guy from Manpower recruitment, Sean, was amazing. Friendly & made me feel relaxed. The Interview went on for abt 20mins. I was then put on hold & told that I was successful. I had some forms to fill in online, adress NI number, & details of referees etc. So once I submitted that, I was emailed about 2 weeks later to invite me in for an assessment.
I chose the date 16 September. I just completed my assessment & the competition was quite tough. The experience was great. Lovely people I met there. Very relaxed environment. There were 25 of us. 5 per table & we all seemed to get on well at the table & all gave our own feedback when required. No overpowering personalities. Thankfully.
We were informed that we would hear from either BA or Manpower recruitment about our outcome. This should take about 7 days. However if they really liked us, we could hear from them even sooner, before the end of the day. So by the time I got home, which was an hour after I left the recruitment venue, I received an email to say I have been successful. I was absolutely delighted. So next stage is criminal record checks & contacting referees.
Interview questions [3]
Question 1
telephone interview:
-what have you been doing for the past 2 years
-what does customer service mean to BA
-how do you deal with conflict
-how do you manage with change
-name a time you went out of your way for a customer
-what do you know about BA
-why should we choose you
assessment centre:
role play:
-you had a delayed flight. a business class customer came to u, & his details flag up as soon as u attempt to board him. customer starts getting abusive..what would you do?
group discussion:
you are given 6 service hallmarks, as a group discuss which is most important & why? eg. to fly to serve, customer is always right, customers form the heart of the business, thoughtful service & forgot the others. because our group was great, we all gave feedback & it was a nice discussion :)
I applied online. The process took 2 months. I interviewed at British Airways (Heathrow, England) in Aug 2016
Interview
Once the online questions were accepted, I was invited to choose an assessment date. I went on 2nd August at 7.30 am. The process began with information on how the days would proceed: Documents checked, height test and jump seat test, then group work, (work out a flights necessities for £10,000). Then you were called to a one to one role play. The staff were very friendly, they are looking for honesty, not false reactions, be yourself, enjoy the day, they are looking for quiet confidence, not fake, over the top friendliness. (In my opinion). If successful, as I luckily was, you go on to the interview stage but be prepared, roughly 60 people arrived but about 12/15 got through.
Interview questions [1]
Question 1
If your superior asked you to break policy, what would you do?
I applied through a staffing agency. The process took 3 days. I interviewed at British Airways (Gurgaon, Haryana) in Sep 2016
Interview
Went through consultancy - they shortlisted as I had more than 3yrs exp in this field. Interview Process took place at Gurgaon location - had 2 rounds 1 GD and then Personal HR round .
In GD round we were around 12-14 people who were given common topic - " choose your favourite destination and where will you take this team to and why "
I was quite in beginning but gave sensible fillers - make sure you are not too loud , no personal attacks, no extreme views .
I was selected in GD as I acted as team player and said 2-3 lines but they were sticking to the point.
Next was Personal interview - panel of 2 - Ops Head and HR Head
Interview questions [1]
Question 1
What do you know about us ? Why did you leave previous jobs? Are you willing to work 24*7 ?
Will be ready to do overtime even if you had bad day in office?
How do you cope up stress at workplace?
Do you have any other commitments ?
What techniques do you use to deal with irate customers?
What is customer service all about?