I applied online. I interviewed at British Airways
Interview
Online assessments pretty straight forward.
Telephone interview started with confirming age, right to work, disability etc. They then asked if I had any tattoos, if you have any visible tattoos then don't bother applying they will tell you you're not successful straight away and won't carry the interview on. It's very annoying that tattoos still affect jobs these days.
I applied online. The process took 3 weeks. I interviewed at British Airways (Londres, Inglaterra) in Jan 2017
Interview
Applied online and required to do basic tests such as identifying the same pattern and a personality questionnaire which isn't part of test. 2 days later was invited for a telephone interview, these were the normal questions such as tell me about yourself, why BA, customer service, have you been in conflict etc give examples, was put on hold and told I passed and was asked to fill in more online stuff such as work history, references etc. Got back to me a day later which invited me to the assessment day.
Assessment day be sure to arrive 30 minutes before the time you booked so you can hand in all your documents such as passport etc. The assessment day consists of presentation by BA, role play, group discussion. Just be yourself make sure you engage with the others and show enthusiasm. It was around 15 people on the day so tough competition but met lots of lovely people!
Overall the recruitment process was enjoy able and quick response from the recruiter manpower, this process gives everyone a chance as you aren't declined straight away if the recruiter doesn't like your CV!
Interview questions [1]
Question 1
Telephone,
Tell me about yourself
Why Ba
Customer service
have you been in conflict
I applied online. I interviewed at British Airways (Gatwick, England) in Sep 2016
Interview
I was very impressed with the entire process. The communication has been very effective between the recruitment agency & BA & myself. All those that have posted up reviews on here..a HUGE THANK YOU! Your feefback has been tremendously helpful.
My journey started on 15 Aug with online assessments..these were mostly mathematical & logical stuff & once u passed that you get to fill in the questionnaire about your personality. I needed to wait for the outcome of this. then on 19th Aug I got an email to invite me for a telephone interview. I had booked a slot for 21 August. I was away on vacation but still went ahead with the telephone interview.
The guy from Manpower recruitment, Sean, was amazing. Friendly & made me feel relaxed. The Interview went on for abt 20mins. I was then put on hold & told that I was successful. I had some forms to fill in online, adress NI number, & details of referees etc. So once I submitted that, I was emailed about 2 weeks later to invite me in for an assessment.
I chose the date 16 September. I just completed my assessment & the competition was quite tough. The experience was great. Lovely people I met there. Very relaxed environment. There were 25 of us. 5 per table & we all seemed to get on well at the table & all gave our own feedback when required. No overpowering personalities. Thankfully.
We were informed that we would hear from either BA or Manpower recruitment about our outcome. This should take about 7 days. However if they really liked us, we could hear from them even sooner, before the end of the day. So by the time I got home, which was an hour after I left the recruitment venue, I received an email to say I have been successful. I was absolutely delighted. So next stage is criminal record checks & contacting referees.
Interview questions [3]
Question 1
telephone interview:
-what have you been doing for the past 2 years
-what does customer service mean to BA
-how do you deal with conflict
-how do you manage with change
-name a time you went out of your way for a customer
-what do you know about BA
-why should we choose you
assessment centre:
role play:
-you had a delayed flight. a business class customer came to u, & his details flag up as soon as u attempt to board him. customer starts getting abusive..what would you do?
group discussion:
you are given 6 service hallmarks, as a group discuss which is most important & why? eg. to fly to serve, customer is always right, customers form the heart of the business, thoughtful service & forgot the others. because our group was great, we all gave feedback & it was a nice discussion :)