I applied online. I interviewed at Booking.com (Ámsterdam) in Oct 2021
Interview
Easy including language test to ensure can speak with customers in chosen language. Interview stage is focused on working shifts and being flexible since they offer 24/7 customer service globally
I applied in-person. The process took 2 weeks. I interviewed at Booking.com (Bellevue, WA) in Dec 2015
Interview
Easy but they want to know if you can really handle customers and they also want to know if you have resolving problem skill. After they interview you, they will show you around office and maybe introduce to some of people who work in the position you have applied for just to see whether you like the job,
Interview questions [1]
Question 1
Explain the situation when you had hard time dealing with customer and how you resolved it