Tell me about yourself. Why do you want to work at Bank of America? Describe a time when you provided excellent customer service. How do you handle stressful situations? Give an example of a time you worked as part of a team. What are your strengths and weaknesses? Where do you see yourself in five years? How do you stay organised and prioritise tasks? Have you ever dealt with a difficult customer? How did you handle it? Why should we hire you?