I applied online. The process took 4 weeks. I interviewed at Bank of America (Detroit, MI) in Jul 2023
Interview
Straightforward and engaging. I had no issues with the questions ask. They provide equipment and reimburse for wifi when working from home. No real way to move up. Calls are back to back, no break
Other Customer Service Interview Reviews for Bank of America
I applied online. The process took 3 days. I interviewed at Bank of America (Weymouth, MA) in Apr 2025
Interview
Video interview / a video without people only me and the questions On the screen you have 30 sec to read the question and 2 minutes to answer in live and 6 written questions
The interview process involved multiple stages, I remembered I had a phone interview with HR, followed by a in person interview with department managers and they ask a lot of behavioral issues, so definitely get prepared for that!
Interview questions [1]
Question 1
Tell me one time you had a disagreement with your manager, and how did it end.
Started with a video interview using your computer where you record your answers and submit them digitally, and then in-person interview with the GM of the location. Not difficult, but they ask questions that tend to be more sales focused, so if your experience doesn’t match up, you might have difficulty answering.
Interview questions [1]
Question 1
Take me through the process of handling a situation while still trying to offer a product.
