I applied online. The process took 1 week. I interviewed at Argos (Ayr, Escocia) in Jan 2019
Interview
Initially I had a brief phone call interview approximately 10 minutes and once completed I was asked to come in for a group interview which lasted for about 45 minutes
Interview questions [1]
Question 1
Phone interview: I was asked basic info on my current job and was asked to provide information on a scenario where I had to deal with a difficult customer.
Group interview:their was 6 other potential candidates and we were put into small groups. We had to gather information on a group member and then share their story to the group. Then we were giving a scenario involving customer service and provide details on how we would tackle the issue. Finally we individually had to try and Upsell a product we had on us. I chose to try and sell my bag, and the person next to me chose her scarf.
The Argos interview was structured and professional, with competency-based questions and a clear focus on customer service. The interviewer was friendly and calm, making the process feel fair, organised, supportive. Overall it was a standard retail interview about experience and availability
Interview questions [1]
Question 1
Experience (if I had relevant past experience in retail/sales)
I applied online. I interviewed at Argos (Birmingham, Inglaterra)
Interview
Group assessment to begin with about stakeholders then based on that assessment you get an interview, 5 minutes after. Interview was basic questions such as prior experiences, worked in a team before
Smooth interview process, single round following application.
Basic motivational questions and questions on prior experience and relevant skills.
Tour of the store to follow and then offer call a few days later