I though the interview process was very laid back and wasn't very hard. They are looking for someone not so much with the technical background but with someone that is very VERY empathetic towards their customers and can make the customer feel at ease.
Interview questions [1]
Question 1
During your final interview with a manager, they ask several scenario questions. One in particular was: A customer calls and indicates while with his daughter at the mall someone has stolen his iPhone and he very much needs to get it back because he has irreplaceable photos of his daughter on it. What would you do?
I applied online. The process took 1 week. I interviewed at Apple in Feb 2013
Interview
Campus recruiting, applied online, got interview the next week and a background check the week after the interview, got the offer a week after the background check
Interview questions [1]
Question 1
They asked me what ram is, that wasn't hard. But then they asked me to describe ram to a non-tech savvy person.