Apple At-Home Advisor interview questions

Very much concerned with presentation and speaking ability at the FaceTime Interview. They aren't looking for tech experience but more of a passion in the employee(s)

My resume was submitted internally. I waited almost a month before Apple called me, I actually got another job in the meantime. I received a cold call from a recruiter and a fifteen minute mini interview ensued. I was asked one customer service scenario and one very basic technical question about fixing an iPhone with a black screen Following that I was scheduled for another interview about a week later with another Apple recruiter. This interview lasted about thirty minutes.She asked me how I handled a situation with an irate customer and what I did to resolve it. She also asked me what type of e-mail I would recommend for sharing e-mail between an iPhone and an iPad. She liked my answers so she moved me on to a final interview with a team manager about a week later. That interview lasted almost an hour. The team manager I interviewed with asked me how I would handle a monster truck driver falling out of his truck, breaking his iPhone, and his arm. He also asked me about the difference between a hard drive and RAM, which one is faster, and how would explain that to an old lady. Then we talked about why I wanted to work for Apple and why he liked working for Apple. He told me that I would hear back in about three weeks. My recruiter called me three days later and advised me that the team manager really liked me and that I was moving into the background check phase. I received an e-mail from HireRight to fill out a form to start the background check. In the form you'll see things from your resume already imported. The process for me took about three business days to complete and HireRight did not need to contact me for more information. Almost a week after my check was completed my recruiter again called me to state that I was being offered a position and that I would receive an official offer letter in 3 business days, which arrived via FedEx. It came in a really nice white folder with a silver Apple logo on it. Along with the offer letter was also a ton of required paperwork (I-9, intellectual property, etc...) and an explanation of benefits. I start at the end of March. Here are some tips. 1. Be yourself, be prepared, and be excited 2. Make sure all potential distractions are addressed (pets, kids, etc...) 3. Make sure that your Skype or FaceTime are working and ready. 4. Do NOT lie on your resume. HireRight performs employment verification and you can't fake your way through the interviews. You will get caught,. 5. Be honest if you don't know the answer to the technical questions you will be asked. Apple is looking for superior customer service skills, technical troubleshooting can be taught. If you try to fake your way through it, you will get caught. The interviewers are very sharp.and very tech savvy. 6. Don't be afraid to ask questions. Ask your interviewer why he/she likes working for Apple. He/she will be impressed!