I applied online. The process took 2 weeks. I interviewed at Apple (Rockford, IL) in Mar 2015
Interview
Relatively easy interview. The tips from here really helped. They really want to see you empathize and connect with the customer's problem. Pick up on the clues like "I'm at a dinner party" and respond accordingly. The other questions also included specific scenarios like "I'm in a beach and my phone isn't working." Just be attentive to what they're asking you and show empathy, personally connect, and above all be positive. If you don't know the specific step to solve the issue please don't say that. Just keep going even if you start repeating yourself.
Interview questions [2]
Question 1
"I'd like to play music from my Apply TV for a dinner party tonight but I can't get anything to play"
asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Interview questions [1]
Question 1
How capable is your at home environment of catering to an advisor work position
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.