I applied online. The process took 3 weeks. I interviewed at Apple (Dallas, TX) in May 2013
Interview
One phone interview. 2 face interviews on skype. Very professional but asked tech questions every tech support agent should know. I found the interviews very laid back and easy.
Interview questions [1]
Question 1
You need to understand what cpus do and what ram is and how to troubleshoot display and peripherals that attach to desktops as well as laptops.
asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Interview questions [1]
Question 1
How capable is your at home environment of catering to an advisor work position