I applied online. The process took 2 weeks. I interviewed at Apple (California, MD) in Feb 2013
Interview
The position was for an at home job so essentially they wanted people who can spare 20 hours a week in your place without distraction and particular net speed and other such requirements. The interview concentrated on how passionate you are about Apple and how good your troubleshooting skills are. No prior knowledge as such required but should have used as many Apple devices as possible and show interest in Apple products only.
Interview questions [1]
Question 1
I had worked on an Android project and she started to ask questions like whst if there is a conflict in your schedule and you have to choose between the job or the project. And she said you do know that Apple and Android are competitors right so why work on that!!
asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Interview questions [1]
Question 1
How capable is your at home environment of catering to an advisor work position