Applied online and got an email to set up a phone interview. (EMAIL IS THEIR PRIMARY WAY OF COMMUNICATIONS). Was asked simple customer service questions and "what would you do" situations. Aced it. Got an email shortly after the phone interview on setting up an in-person interview. Went to the interview and did really well, was told they wanted to forward my application. Again, asked simple customer service and what-would-you-dos. Knowing a little about the company itself really helps too! I didn't have orientation until a month later (earlier this week). Its a fast process but it takes FOREVER before you actually start