Provide L2 support for our applications, ensuring timely resolution of issues.
- Read and interpret Kibana logs to diagnose and troubleshoot issues.
- Run existing SQL queries to fetch necessary data and understand the reasons for any failures.
- Collaborate with L1 support and other teams to ensure comprehensive support for our users.
- Handle support tickets efficiently using our ticketing system.
- Communicate effectively with both domestic and international clients to understand and resolve their issues.