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      Alorica

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      Customer Retention Agent Interview

      Oct 9, 2012
      Anonymous Interview Candidate
      Tampa, FL

      Other Customer Retention Agent Interview Reviews for Alorica

      Customer Retention Agent Interview

      May 30, 2014
      Anonymous employee
      West Mifflin, PA
      Accepted offer
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Alorica (Tampa, FL) in Sep 2012

      Interview

      The job was posted online. They called to set up a phone interview. The interviewer was 15 minutes late calling. Questions were asked regarding previous employment and why I was relocating. I was called back for a face to face interview. 5 days before the interview, they called to reschedule the time. Once at the appointment, the recruiter spent a few minutes coaching me on what would happen during the interview. While speaking with the sales manager, I was asked to role play the part of a retention agent. I was told that I had supervisor potential, but I never heard back from the company.

      Interview questions [1]

      Question 1

      Why would I want to stay with this client when they charge a lot for a service I do not use often?
      1 Answer
      Neutral experience
      Average interview

      Application

      I applied in-person. The process took 5 days. I interviewed at Alorica (West Mifflin, PA)

      Interview

      Quick, simple, and thorough. They test you with multiple skill set tests, then HR goes through the results with you, and if you score well, HR will push you through for an interview with a Manager.

      Interview questions [1]

      Question 1

      How would you sell this alarm clock to a customer over the phone?
      1 Answer
      1