Allstate interview questions

Paper, in person interview, background check and finger printing along with drug testing required to be hired for this company

I applied online. Was contacted by a Talent Acquisition specialist who scheduled a 15 minute phone interview consisting of a few questions of how I've handled previous difficult customers or how I've helped a customer before. Once the 15 minute phone interview is over the company emails you an online assessment consisting of various questions and scenarios to help see if you qualify for the position you are applying. The entire online assessment is multiple choice. I passed the online assessment and was emailed afterwards to schedule an in person interview. In person interview consists of two managers from the department you are applying for taking turns asking you questions about previous jobs, how you may have handled handled difficult customers in the past, your most difficult situation, what you've done in the past to better yourself if you've ever made a mistake, how you have contributed to a team environment, what's the best accomplishment you've ever achieved, and in the end they give you a chance to ask any questions you might have about the company. You will know/have a good feeling if you are offered the position or not at the completion of the in person interview based on the interviewers/closing actions they take and what you may or may not partake in. Basically the interviewers want to see that you are professional, providing and exceeding each and every customer's expectations that you interact with, and that you're looking for a career for the long run not a couple month job.