Allstate interview questions

Had a simple phone interview and got a call about 2 weeks later telling me that I would be receiving an email with a link to a skills test. I completed the test after I got the call and was sent an email 20 minutes later telling me that I had passed and that a recruiter would be in touch in a few days to schedule a 1:1 interview. After a week with no information, I followed-up and was told to call back later. After repeatedly phoning the call center, I was finally called back and told that I would have to be more proactive if I wanted the job. Needless to say, I choose a different path.

The process began with emails requesting a phone interview.and permission to do a background check. From the questions asked, I thought that the job would be a lot more people friendly than it actually turned out to be. Instead of an agent that can help people, we were treated like we were robots and encouraged to let people yell and demean us.