I applied online. The process took 4 weeks. I interviewed at Allstate (Denver, CO) in Feb 2015
Interview
After the initial screening I was able to have an in-person interview. The interview went well. It was a team of 3 and they were looking to fill that third position. I interviewed with both people that comprised of the team at the same time. They explained the position to me in more detail, explained the job duties and what they needed. It lasted about 45 minutes and felt like it was a good experience. I had the opportunity to ask my own questions. The way they described the culture at Allstate made me want the job even more. It sounded like a place where you are given some room to be creative and work out your tasks without micromanagement.
Interview questions [1]
Question 1
What was my previous experience in relation to the job?
I applied online. I interviewed at Allstate (Malvern, PA)
Interview
Very easy. The interview was with two managers who read off questions from a corporate interview sheet and wrote down notes based on my answers. All questions were geared toward customer service in general and had little to do with claims. One part of the interview did touch upon your knowledge of Auto Claims, but again, it was really geared to get a sense of your prior customer service experience and how you have helped customers in the past.
Interview questions [1]
Question 1
Give an example of a difficult customer service situation and how you handled it.
I applied in-person. The process took 4 weeks. I interviewed at Allstate (North York, ON) in Feb 2015
Interview
An hour long.... typical behavioural and situational questions while reviewing in detail what was on your resume from previous employment. Very nice and friendly. Was in front of a panel... One was HR... two to three Hiring Managers from various departments including claims, underwriting, & BI.
Interview questions [1]
Question 1
Where do you see yourself in 5 years
What are your top 3 strengths and weaknesses