Allstate Customer Service Representative CSR interview questions

Applied online and 2 weeks later received call from HR who conducted a brief 10 minute phone interview. I was then asked to complete assessment online and if I passed I would receive an invitation for a face to face interview.

Applied online, within a couple of days received a call and had a phone interview. I passed the phone interiew, then I was told I needed to take a assesssment test, the test was email, and needed to be taken with 48 hours. Once taken, you will get a email right away indicating if you passed or failed, I passed. Then you receive another email, it will indicate what is your availibility in 5 days for a interview. I replied with my open days. Interview was set up. The interviewer was late by 30 min., I was asked several behavorial questions, the interveiwer read questions from a sheet of paper, I really had to think of different situations that I have experience. After the inteview I was told the information will by faxed over to HR, and they inturn will make the hiring decisions. I have not heard anything as of yet..