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      Alight Solutions

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      Customer Care Specialist Interview

      Oct 26, 2018
      Anonymous employee
      Charlotte, NC

      Other Customer Care Specialist Interview Reviews for Alight Solutions

      Customer Care Specialist Interview

      Mar 25, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Alight Solutions (Charlotte, NC) in Oct 2018

      Interview

      There was a 20 min group presentation covering core values, then broken into individual interviews which covered various behavioral questions using the STAR method. It was a very very pleasant experience

      Interview questions [1]

      Question 1

      Explain a time where you made a mistake. What did you do to correct the mistake, and what was the outcome?
      Answer question
      1

      Application

      I interviewed at Alight Solutions

      Interview

      Very thorough in what they are asking and the situations that you might have come across in working. It is a mix between video and text inputs. Make sure you have on proper clothing for the interview.

      Interview questions [1]

      Question 1

      Tell Me about a time where you made a mistake and what did you learn from it?
      Answer question
      1

      Customer Care Specialist Interview

      Nov 23, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Alight Solutions

      Interview

      One recruiter does the interview and breaks the ice by getting to know you. They use the STAR method for interviews and this information is given upfront. Typical questions like strengths and weakness.

      Interview questions [1]

      Question 1

      Was there a time you disagreed with you manager?
      1 Answer

      Customer Care Specialist Interview

      Nov 1, 2019
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Alight Solutions

      Interview

      Very quick process, the company managed to keep contact with the candidate; the whole recruitment process took around 1,5 week. The managers and recruiters are keen on answering any questions you might have.

      Interview questions [1]

      Question 1

      How would you manage situations with difficult clients?
      1 Answer