I applied online. The process took 4 weeks. I interviewed at Agoda (Bangkok) in Mar 2023
Interview
2 rounds in total (excluding the video interview)
The first one was generic but with a mini-case to see your thought process, the other one was more focused on the team's work on customer experience
Interview questions [1]
Question 1
What metrics would you use to evaluate the agent's performance?
Impersonal and clearly an evergreen req so there wasn't an actual interview process beyond auto-generated ATS prompts and an irrelevant assessment. Pretty unfortunate as I am a fair fit for the fake role posted.
I applied online. The process took 1 week. I interviewed at Agoda (Yakarta) in Apr 2024
Interview
Interview was great, interviewer asked related technical skills and previous achievement that could be an added value to the company. Overall interview was warm and relatively straightforward. Not that difficult
Interview questions [1]
Question 1
How could your skill set and achievement from your previous company will be an added value to us?