I applied online. The process took 3 days. I interviewed at Agoda (Kuala Lumpur) in Dec 2016
Interview
At first, I went through the Talent pitch test online. Passed the stage, then received a call from the recruiter for invitation of f2f interview at their office in KL. After that, I was told to wait for the feedback on whether I'd be shortlisted for the next stage or not.
Interview questions [1]
Question 1
What do you know about the role of customer support specialist? Have you used their service before/ contact them? What do you know about call center KPIs? Why sudden change of career? When was the most difficult situation you're handling with customer? Why Agoda? and things like what do you know about Agoda.
