Accor interview questions

- Applied online, - Got a call from the Front Office Manager 2-3 days later asking if I was available for a phone interview, - I accepted the phone interview on the spot - I was asked general questions like: Can you tell me about your previous job roles and what responsibilities you had? What is it about hospitality that interests you? Would you be able to work 7am-3pm and 3pm-11pm? What characteristics do you have that suit the role? etc. etc. - At the end of the phone interview I was asked to come in for an interview with the General Manager - I went for the face-to-face interview a few days later - General Manager and Front Office Manager both attended my interview - I was asked questions like: Which days are you able to work? Are the hours we require suitable? When are you finishing your course? Tell me about a time you had to deal with a difficult guest. How did you overcome the situation? What interests you about guest interaction? Talked about previous experience, passion for the industry etc. - General Manager gave me her business card - Got a call 4 days later saying I was unsuccessful Although the job ad stated no experience in the same role was necessary (as training would be provided regardless), the person who they hired had Accor Hotel experience.