"Are you comfortable dealing with client/ customer calls?"
1st Line Support Engineer Interview Questions
41 1st line support engineer interview questions shared by candidates
How would you deal with so eone shouting down the ohine at you
What is VPN ? How does it work?
How would you deal with an angry client?
They asked some technical questions like how I would approach a specific fault, but worded it poorly and I didn't even understand what type of tech they meant because of this.
How would I resolve an IP conflict on a customers computer
How do you find out the IP address of a device
What is DHCP and how is it used?
How many tickets do you typically handle in a day, how many calls do you take etc.
Can you give us an example of where you've dealt with a conflict?
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