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      francesca's

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      francesca's reviews

      3.4

      56% would recommend to a friend

      (2,769 total reviews)

      Andrew Clarke

      55% approve of CEO

      34% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.5

      Culture & values

      3.3

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Senior management

      2.9

      Compensation and benefits

      francesca's has an employee rating of 3.4 out of 5 stars, based on 2,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The francesca's employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      4.0
      Dec 7, 2020

      Cannot avoid layoffs with a strong performance

      Assistant buyer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Autonomy, dignity, respect, positive culture, growth, opportunity

      Cons

      It came down to two things: profits and who you know. My team had the unfortunate timing of losing an SVP shortly before consultants were hired in as executives. Just a couple months into the consultant take-over, our team's two senior buyers went out on maternity leave. It was during this time that the consultants made major cuts; finances were shot and they needed to improve liquidity. Who was there to defend the work of our team? No one. They didn't have one-on-one's or performance reviews to discuss roles or achievements. We simply didn't have anyone able to go to bat for us since our closest managers were all out of office. This is the risk of retail. These variables, that are ultimately out of your control, will change the course of your career. Achievement can't save you. Performance can't save you. A positive attitude can't save you. It's a matter of this: the who and the when. That's retail. Maybe you'll be a new hire, fresh out of college who ends up on a team where you're promoted twice within one year. There is that possibility! Flow with it, grow with it.

      2.0
      Jun 25, 2019

      Alright at first

      Sales lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's an incredibly easy job and you always know what's expected of you. No surprises on the day-to-day; once you get the hang of it, you can sort of just relax, get the job done, then go home. Coworkers are generally friendly and fun to work with. Customers are usually polite. This is a great place to work for *very* part-time needs (10-15 hours a week), but the business model can't sustain part-timers who are looking to work longer schedules.

      Cons

      VERY low pay for the amount of customer service that is expected from you, on top of it you do not receive commission for the amount of sales you are expected to push. People are leaving the company in droves, so scheduling is NEVER consistent. Every boutique around is understaffed and constantly in need of help from other locations to fill in their schedule and keep the doors open. The work-life balance is poor because even if you work part-time for pennies, you are expected to work all holidays and weekends. I was told by management that we "shouldn't be allowed to ask off on holidays," which really soured morale and respect for the company. District managers only care about the bottom line, so the only employees they care about are boutique managers. Stylists, sales leads, and even assistant managers are very expendable, and so are not cared about/respected by Francesca's. Stores are not doing great, and there were many days where I worked 7+ hour shifts without a break (yes, that's illegal). On top of it, a lot of the merchandise is low quality with an expensive mark-up, so it felt unethical selling it sometimes.

      1.0
      Apr 11, 2019

      Somewhere I could plant my roots until a higher up change.

      Boutique team leader (store manager)
      Recommend
      CEO approval
      Business Outlook

      Pros

      I stayed with the company because of the DTL that hired me. The culture of the company or what I thought it was, small team, boutique feel.

      Cons

      Catty! they make you do their dirty work, be stretched thin and then have an “at will” issue after 2 years, running multiple boutiques at once, being number 1 the first full year I was there in the district. “People first” is a joke. Never documented, never written up.. something stinks and it wasn’t me.

      Viewing 52 - 54 of 2,769 Reviews
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