Does Wayfair pay their employees well?

According to anonymously submitted Glassdoor reviews, Wayfair employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Wayfair. This rating has been stable over the past 12 months.

How satisfied are employees working at Wayfair?

39% of Wayfair employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Wayfair 3.3 out of 5 for work life balance, 2.9 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Wayfair?

Customer Service Representative (320) , Software Engineer (303) , Manager (202) , Senior Manager (145) , Senior Software Engineer (143) , Senior Analyst (122) , Recruiter (109) , Analyst (105) , Associate (93) , Business Analyst (79) , Senior Associate (73) , Intern (72) , Software Engineer II (71) , Account Manager (65) , Associate Director (62)

What are the pros of working at Wayfair according to real employee reviews?

"There are also some really great people that you'll meet and be able to work with." ((in 676 reviews)); "Great culture and lots of people right out of college to make the transition into a new job easy." ((in 547 reviews)); "Good benefits and they tend to listen to employee opinions (in my department anyways)" ((in 443 reviews)); "Good work life balance and clear KPIs" ((in 357 reviews)); "I am on the promotions team and oh boy I have the best manager and a great team to learn from." ((in 197 reviews))

What are the cons of working at Wayfair according to real employee reviews?

"Poor management and little to no change in a company that doesn't seem to know what they are doing" ((in 392 reviews)); "The pay is low and they hold you at specific positions until you have worked in that position for at least 3 months." ((in 378 reviews)); "There may be an absence of trust between senior leadership and the employees according to my manager" ((in 288 reviews)); "Managers don't have experience and there's no guidance and direction for your job." ((in 256 reviews)); "The salaries are low compared to similar jobs nationwide and very low when compared to Boston and other areas in Massachusetts." ((in 170 reviews))

What are employees saying about Wayfair layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Wayfair layoffs and their outlook for job security at Wayfair in 2026.

Wayfair reviews

Compare reviews

3.1

39% would recommend to a friend

(6,842 total reviews)

Niraj Shah

28% approve of CEO

27% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Compensation and benefits

3.3

Work/Life balance

2.9

Culture & values

2.8

Career opportunities

2.4

Senior management

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

2.0

Jul 16, 2013

Better than nothing

Category associate

Recommend

CEO approval

Business Outlook

Pros

-Wayfair is an OK place to start your career, or gain internet experience, but the pay is very low and the company seems disorganized -If you're parents can support you financially, this might be a decent opportunity to launch your career -The work is challenging, and the responsibility can be huge, but everyone feels underpaid -Fun location -Reasonably friendly and youthful culture

Cons

-Our CEO is on track to become a billionaire, but many new hires have to work two jobs to get by -Turn over seems very, very high; Nine people have left my team in the last six months -It is very unusual to be promoted without working 80+ hour weeks -Most people who stay at the company started out in customer service, and are classic under-achievers / under-performners

4.0

Apr 10, 2013

Sales and Service consultant at wayfair

Sales and service consultant

Recommend

CEO approval

Business Outlook

Pros

Great work enviornment, company made effort to have ocassional outside of work activities, free snacks, tea coffee etc. let you be independent and you didnt have someone on your back 24/7

Cons

sometimes customers were difficult to deal with, or sometimes stressful with all the calls coming through

2.0

Jan 8, 2013

Not a start up... so why act like one?

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

1. Hours- you really only need to work an 8-hour day. 2. Building location- HQ is in Back Bay 3. People are friendly

Cons

1. Compensation- As every other post mentions, the salary here is abysmal. 2. Career Path - there is no clear trajectory for new employees. Promotions are given to employees to entice them to stay (ie, Category Associate to Associate Category Managers). However, titles are pretty insignificant here as the title change does not reflect a change in responsibility nor a change in salary 3. Quick Employee turnover for those hired after 2010 - says a lot about employee satisfaction 4. If you are loud / distracting in the open office environment, you will be praised. It doesn't matter what is coming out of your mouth... If you make yourself heard, people will think you are doing a fantastic job.

Viewing 6754 - 6756 of 6,842 Reviews

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Jobs at Wayfair

Asset Protection Associate

Cabinetry Design Manager

Recruiting Manager, High Volume

Warehouse Administrative Assistant 1

Wayfair

Wayfair reviews

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Better than nothing

Sales and Service consultant at wayfair

Not a start up... so why act like one?

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