TTEC reviews

you can't clock out to use the restroom Pay isn't competitive and benefits aren't either The TL's are a problem they constantly switch you to different groups and they all have different wants when it should be universal Oh they will also switch your schedule on you and volen-tell you what your gonna do and when but won't work with you when you want to attend school even when my doctor filled out an Ada form and said my schedule needs to be switched and I need school as my mental health has declined since I stopped and worked solely for this crappy company

Halfway through training, I was temporarily suspended because of an issue with my background. In an email from who I will call (manager #1 ), I was instructed to wait until I was contacted, which would be after they have looked my case over and that I should not log on to the equipment until then. I also was told that I needed to fill out a form sent by email to me that would give me a chance to explain my side of the background issue in question, which I did immediately. **side note** They were questioning something that happened almost 20 years ago. A few days later I received a phone call from whom I will call (manager #2) asking if I was ready to get back to work, (yeah!!) I was then given new login information, was told "welcome back" and said watch for an email being sent to me containing the correct Meeting ID for the Zoom platform in which training was being held. Great! The next morning at the beginning of training, I was told, again, (maybe by the instructor's helper or something?) that I still wasn't cleared yet and that I needed to contact my direct manager (whoever that might have been) and try to resolve the issue and inform that manager to please send confirmation of clearance and then I could continue. When I did, that person (back to manager #1) said I wasn't allowed to stay employed because I logged into the system earlier than I was told to. I explained the whole phone call the day before (from Manager #2) where I was given new login credentials and instructed to resume training that day. Her response was that I didn't hear DIRECTLY from HER that I should log in, and so for that reason alone, I was being terminated. What was she talking about? How would I even be able to log in unless I was given NEW log-in info, and who else would I get that from unless a manager contacted me to give it to me?? **It is worth mentioning here that not even one single word of the "communication" with (manager # 1) was done by phone call, or chat, or video. Nothing that would allow for an interactive, professional, two-way conversation. Nothing but email.