TTEC reviews

Communication is not good at all. You get penalize for not doing your job correctly, because of the TLs you were trained by and when you bring it up to management or when you have team meetings, they sweep it under the rug. The training is very short, and there is a lot you have to cover in a short amount of time but some of the stuff you learned in training can sometimes be wrong. The scheduling is also not good because you are basically having to choose to sacrifice important things such as going to the doctor or losing your job. They don't give pay raises. I have been promoted from CSR to Tier 1 Fraud to now Tier 2 Fraud and have been here over a year now and I have yet to get a raise.

Literally everything. First, I applied for the Nintendo customer support spot, which they never replied to. They then sent me an interview offer six months after the fact, but didn't tell me I wouldn't be working the job I applied for until the end of the interview, it was for Peloton (UGH). I accepted anyways (big mistake on my part) and after the interview they sent me the computer (a small brick that even the IT guy I had to call didn't know they still had) alongside two monitors, a mouse, and a keyboard. Except the computer has two ports in the back, a VGA and a DP. The monitors they sent only possess HDMI and DP. So they sent me two monitors and a computer that can only plug one in. It took THREE calls to get this sorted, at which point they sent me another monitor that had an HDMI and DP again. When I gave up and just started using one monitor, I learned that the offer email that was supposed to have my Employee ID that I need to LOG IN to the computer, simply didn't have it. I was informed it was written on the computer they sent me. Except that was my zip code. So I had to sit there and wait for this guy to give me my actual employee ID to even clock in. I get in and we're using Microsoft Teams. Cool, okay. It sucks, but okay. Except they never sent me the link to join the call, or even called me in the first place, so I had to ask in the dedicated "Help" channel for someone to give me a link to even start the day. After ALL of this, the training? Abysmal. Nonexistent. We spent an extra WEEK training because they just forgot to get people for nesting. And yet, STILL, with an extra week, myself and MANY other newbies in my learning group felt incredibly unprepared and like we'd been thrown to the wolves on the day we started for real. The "Help" channel was anything but, with supervisors and SRTs picking and choosing what they wanted to answer, leaving those with harder question we had no chance of knowing to sit there, never getting an answer. So myself and a couple other newbies started answering their questions for them, seeing as no one else would. Big mistake. We all got pushed into different supervisor groups and locked out of the main channel our class had been using, effectively leaving MANY asked questions unanswered. We are strictly FORBIDDEN from having Sundays off as I was told. We don't get to choose which days we'd like to have off, so we get stuck with whatever two days they picked, forever. Those two days they chose are all you get forever. They change your schedule DURING the shift, adding 15 minutes to call time here, moving your breaks a half hour back there. They expect us to take under A MINUTE to respond to customer's questions during chat time with an answer. A minute. To read the question, find the answer, and type it out. A MINUTE. There's a script we have to use VERBATIM or you get dinged by QA and scolded for doing it wrong. That's not even getting into how SKETCH the inner workings of Peloton are. Some of their policies regarding warranties are RIDICULOUS. Also, you get in trouble for mentioning the fact that their Tread killed a child. Yes, you read that right. Mentioning the 6 year old being pulled under the treadmill and killed is called the """pull under event""" and you are strictly forbidden from even hinting at it, in their own chats. Not just with customers (obviously you wouldn't bring it up to a customer) but mentioning the kid in INTERNAL CHATS is also forbidden. There's a hidden quota for solved tickets you have to meet. 1.5 per hour. Except the flowchart for tickets means that most tickets you take, ESPECIALLY when scheduling a repair in Hardware/Software can't be solved, because tickets have to be placed in the "Pending" category until the repair is scheduled, which is entirely up to the customer, as repairs are self-scheduled. So you can get in trouble because your calls/chats were all repair related and not general inquiries so you couldn't mark the as Solved. This also means during "Ticket Time" people will frequently jump on tickets being worked by other people, and quickly click the "take this" button, seizing ownership of a ticket they did nothing on to hit their solve quotas. And to top it all off, during training, their way of taking attendance was to have us react to gifs of anime characters, which might be the worst part of all. Naruto gifs for attendance.