TTEC reviews

The salary was below the industry average across all departments, which paved the way for extremely high attrition because folks realized they could go down the street and make 20% more as soon as they got some experience under their belt. Seriously, the only way someone would get a raise or promotion in my department was when a more senior person would leave and then management would dump all of their old work on top of your current workload to fill the void... even then, pay increases were not proportional to the additional workload. Management tried to squeeze every bit of productivity out of each employee which often interfered with work/life balance - another factor of the high employee attrition.

The bank I was originally hired for was USAA which has high customer quality ratings and a strict standard. I would just talk to old people on the phone for hours on end to eat up the time and alleviate the stress. Eventually they got wise and transferred me since I couldn't/wouldn't hack it. Damn that bank was invasive. No pens or pencils allowed, to combat identity theft by employees, and the whole bank project was behind a locked partisan. Everything about that project was unbalance, high strung, demanding and frustrating and you got to work with some the worst people in your town there.