Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2400) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (119) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 659 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 422 reviews)); "Culture is good and salalry also" ((in 224 reviews)); "Work environment is good and friendly" ((in 173 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 165 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 517 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 487 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 448 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

Compare reviews

3.3

54% would recommend to a friend

(11,433 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

Jan 19, 2017

Wow! This is unbelievable.

@home agent

Recommend

CEO approval

Business Outlook

Pros

I'm a temporary @home agent. The only pro is that it's at home and part-time. If you are wanting that kind of position for seasonal work.

Cons

I've been in training for 9 days. You are in an online meeting class with 15-20 other new hires. You spend most of your day on your own because your trainer doesn't know much more then you. Then you spend the day listening to others talk over each other and complain they can't get anything to work or they don't know what we're doing. You basically spend about 2 weeks lost and listening to others expressing the same sentiments. Then your trainer is overwhelmed and just picks 4 or 5 out of the group to focus her attention on while basically ignoring the rest of the group. Then you get thrown on the phones and you're clueless.

TTEC Response

9y

Thanks for your review. We're glad you like the work from home setting. We're sorry if you feel the training process isn't that effective. We'll check on the program and see how else we can improve it. Thank you once again!

1.0

Jan 16, 2017

Banking - Deposit Service Representative

Deposits member service representative

Recommend

CEO approval

Business Outlook

Pros

A/C in summer and heat in winter in the building, benefits for full-time employees only, a cafeteria with okay food selection at okay prices, high priced vending machines available

Cons

This call center company offers no benefits to part-time workers, pays wages below the federal poverty guidelines in the majority of their positions in Springfield Missouri, and hires supervisors with no people skills. Poor equipment: computers that crash & headsets that you can not hear with. Regarding the Banking line of business: No appeals process in place for the employee regarding Member Satisfaction Survey's. The employee is always wrong and told "I am sure there was something else your could have done/said."

TTEC Response

9y

Thank you for the review. We apologize that your experience with TeleTech hasn't matched our reputation as a great company to work at. We do try our best to offer as much as we can to the compensation and benefits of different types of employment. If you feel that the offer did not match your qualifications, I hope you were able to consider our other openings. We do realize that the system can be challenging at times, and we're working on it. Thank you once again for your feedback, it is very helpful for the company's overall improvement.

2.0

Nov 11, 2016

TeleTech

Business analyst

Recommend

CEO approval

Business Outlook

Pros

TeleTech is pretty flexible with their working locations and support remote reporting or work from home.

Cons

Employment contingent on quarterly business results and have frequent cycles of layoffs. They don't offer lateral assignments and typically layoff employees and rehire new employees later.

TTEC Response

9y

Thank you for your feedback. Through the years, TeleTech has made a name for itself by being one of the more flexible companies there is, as evidenced by the work from home positions. It seems like you might be talking about the seasonal jobs that we have. These are not really layoffs but end of contract employees who are working on a short and temporary basis.

Viewing 91 - 93 of 11,433 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

Customer Service Representative – Part time

Customer Service Representative

Temp Quality Assurance Specialist

TTEC

TTEC reviews

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Wow! This is unbelievable.

Banking - Deposit Service Representative

TeleTech

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