TTEC reviews

3.3

54% would recommend to a friend

(11,433 total reviews)
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Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Jan 30, 2018
Recommend
CEO approval
Business Outlook

Pros

There's not any, only except that you will get paid.

Cons

1. Training is Awful. I remember just sitting there and feeling the negative energy of the female trainer explaining everything to us but not absorbing the information fully because she~as the trainer is not really trying to train you well. In truth, there're not really trying to make you good at your job. You're just there until they don't need you anymore and hopefully in their eyes.... you fall off before then because they don't want to pay anybody unemployment. Trust me, I would know. The calls are back to back and even though they can slow down the queue of calls coming through like a tsunami...they won't. They'll speed up the calls and you'll end up not able to take any calls anymore because it'll just be too stressful. Yes, I did get paid but how long will you be able to make that check before you fall down and crash due to a mental breakdown. Oh God, and don't expect sympathy or relief from your supervisors....there're evil just as well. There're in on the con game going on at teletech. You see, I never quit my job...They fired me due to a schedule battle but I refused to quit. After they fired me, I went to file for my unemployment benefits. Of course they denied me at first but when I had to go to my unemployment appeals case and prove my story, I WON THE CASE. The story is long and maybe one day I'll write a book about it but I won my unemployment appeals case against these evil people.

1.0
Jan 26, 2018
Recommend
CEO approval
Business Outlook

Pros

This company allows you the opportunity to work from home.

Cons

3 to 5 hour sessions with tech support just to get necessary programs downloaded into your system. Plan on having to call tech support once a day for the first three days. Plan on spending a minimum of one hour on hold before actually getting to talk with some one at tech support. Oh, and don't plan on getting paid for any of your time spent on the phone with tech support. Keep copies of each and every e-mail you receive from them. You will need these when you are scheduled outside of the hours you committed to working when hired. Although, keep in mind that even though you have documented prof to the conditions of employment that you agree to upon hire, you may very well still have to fight tooth and nail to be given those hours. This is just regarding the time of day during which you are scheduled. As far as the number of hours you will be given be prepared to work or not work at any given moment. Schedules are posted online weeks in advance yet rest assured they will change before the time arrives. They will add and remove shifts from your schedule without informing you; yet still holding you responsible for the posted hours. This often happens less than one day before the added or removed shift. Always be sure to have a babysitter on call 24 hours a day. You logon one morning for your scheduled 8am shift only to find that the shift has been changed to a 8pm overnight shift within the previous 12 hours. There will be several weeks of training regardless of which 'project' you will be working for. Take good notes & ask questions because once you are taking live calls you are pretty much on your own. But, keep in mind that a goodly portion of the information given to you in training will be incorrect yet you will be expected to do things correctly. Watch your paychecks closely as 'glitches' can cause your hourly pay to process incorrectly...oddly never in your favor.

1.0
Feb 9, 2017

Scam

Recommend
CEO approval
Business Outlook

Pros

Nothing good . Time wasters . They lie through their nose all the time . They should not be in business .

Cons

Nothing good . Time wasters . Liers ... There is nothing good about them, wasted my time and lied about everything .

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TTEC Response
9y
Thanks for the review. We apologize that your experience with TeleTech didn't match our reputation as a great company to work at. We wish you all the best in your future career.
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