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      TP

      Engaged Employer

      TP reviews

      4.4

      88% would recommend to a friend

      (74,038 total reviews)

      Jorge Amar

      96% approve of CEO

      83% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Career opportunities

      4.3

      Work/Life balance

      4.3

      Senior management

      4.3

      Compensation and benefits

      TP has an employee rating of 4.4 out of 5 stars, based on 74,038 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      74K reviews
      3.0
      Jan 26, 2013

      tp

      Quality analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      good training and good incentives

      Cons

      politics inside the production area

      5.0
      Jan 22, 2013

      Almost perfect

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      At Teleperformance,they do business with people, for people. they want people to be inspired, to be motivated. Their main goal is to make you proud to belong to their group through job satisfaction and a great work environment.

      Cons

      High salary, good training, cool people.

      5.0
      Jan 19, 2013

      Good Company w/ Very Few Flaws

      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Steady work, friendly management staff, and the pay is not bad. A lot of room for advancement, and a lot of choices on where to take yourself within the company (quality team, human resources, multiple operations positions, mission control, scheduling, the training department, etc., and all departments allow you to "climb the corporate ladder" if you do well). Bonus paid in addition to regular pay is based on your performance if you are a customer service representative, your team's performance if you are a supervisor, your account's performance if you are an ACCM (Assistant Contact Center Manager) or a CCM (Contact Center Manager). I am unsure of the bonus or pay structure of those in Director positions or other higher positions, but judging from what they're parking in the parking lot, they do pretty well.

      Cons

      The job can at times be pretty stressful, particularly in an operations position (customer service representative, supervisor, ACCM, CCM, etc). When systems go down, or when we are over-delivered on calls and understaffed, things can be hectic. In some situations people are expected to do the job of others in addition to their own job. For example, the supervisors may be asked to submit quality monitors (which is the job of the quality team), work on creating schedules (which they have an entire department dedicated to doing), assist with the training of representatives (which they have an entire department dedicated to doing).

      Viewing 73840 - 73842 of 74,038 Reviews
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      Glassdoor has 99,958 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.