Passenger Service Agent - AVOID AT ALL COSTS
Pros
No pros, this company has the highest turnover, they hire 100 people every year and within a month more than half will quit because of the lack of training tools, bad management, and no compensation
Cons
-seniority means nothing working here (if you use your seniority in any case, the management will hold that against you) -you can get stuck with shifts starting from as early as 2:45 am -they promise you benefits after 2 years, BUT only if you maintain to work a minimum of 20 hours per week within the 2 years, so if you happen to drop shifts going below that requirement, you will not be qualified to apply for benefits -minimum wage -the amount of work you have to do is NOT worth it for only getting paid minimum wage -dealing with angry passengers/customers comes with any job, but having to deal with lazy and incompetent supervisors is ridiculous -supervisors have no social or people skills, they treat there employees with disrespect -union is useless, they take your dues and do nothing to help when needed -the attendance monitor is biased, and has no clue about how ESA works, she will write you up for any reason -no growth in the company -no incentives or bonuses for hard work
