Superdrug reviews

3.3

53% would recommend to a friend

(2,588 total reviews)
avatar

Peter Macnab

67% approve of CEO

40% positive business outlook

Superdrug has an employee rating of 3.3 out of 5 stars, based on 2,588 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Superdrug employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Aug 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Friendly team to work with, decent staff discount. Helpful ipad training learning about different products and how they work etc.

Cons

Far too little hours allocated to stores. Management are breaking their backs as they are salaried and are constantly working 50+ hours a week as they are the only ones who can do so as it doesn't cost the company. I don't think any of the upper managers have ever worked in store and don't realise how much stores are struggling. Team morale is at an all time low due to everyone being exhausted. Constantly phoned on your days off to cover. Always end up staying at the end of the day to cash the tills up which takes 20 minutes and you don't get paid for this. Constantly pressured to force starbuys on customers at the till, no incentives, but if you don't hit targets you're in trouble. The pay is terrible for the pressure everyone is under. I've never felt so down in my whole life and sooner or later everyone is going to break and end up leaving. Things have to change.

1.0
Jul 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Staff discount, Friendly colleagues, Superdrug live radio in store to try and keep spirits up.

Cons

Expected to work very long days everyday with no time given back and with little or no breaks. All management seem to do this and I was belittled for going home after a 9 hour shift with no lunch break being told "It's alright for some". In my first week I was not given a rota and worked in 3 stores, No opportunity to plan my life. First day consisted of 8 hours training on an Ipad and that was about it. Company seem to appoint young managers with no family responsibilities so they can work ridiculous hours. Stock system is a joke, Deliveries usually consist of stock that isn't needed and has to be stored in a very small warehouse. Absolutely no "Superdrug Feeling"

3.0
Jun 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Good staff discount and loyalty programme, lots of locations, the majority of the people who work for the company do it for the product they work with.

Cons

Management don't understand what happens on the sales floor and how few hours there are to look after customers and provide the high level of customers service most colleagues would like to deliver as there are not enough bodies to physically do the job

Viewing 22 - 24 of 2,588 Reviews

Glassdoor has 2,787 Superdrug reviews submitted anonymously by Superdrug employees. Read employee reviews and ratings on Glassdoor to decide if Superdrug is right for you.