Bad pay for what you do. 12hr to 14hr shifts for normal sales advisors. No out of social hours extra pay unless its midnight. No bank holiday extra pay. No comission for highly forced pressured sales. Horrific area managers and store managers. Threats of no pay from managers when they have no power to do so.
Managers in office on mobile phones and tons of cups of tea doing no work. Other store managers visit on days off to talk in bad ways about their staff and starbuys sometimes for 2 hours when they have a store to run and be paid for. Not to sit around.
Constant blame. Calling staff lazy for not doing work past their hours when they cant stay. Often doing extra work un paid, holding you hostage if you cant stay they wont sign you out.
You HAVE to say hello to EVERY SINGLE customer, AND tell them your name, job title, where youll be, sell them an extra product, ask them to buy anouther extra product at till, make them have a beauty card (otherwise your in trouble) if you dont, youll have cctv pulled up against and figures that they think prove somthing. E.g. manger serves 2 people with a beauty card so they have 100% sales partcipation. We serve 200+ customers many without a beauty card even if you ask if they want one its not good enough because the figures apparently show that you didnt ask your customer. Discusting.
we know what good customer service is because we arent stupid, they will threat not to pay you, treat you like kids with their pathetic training videos. embaress you in front of the customer or bully you by forcing you to stand up in front of team members to act out sales roles then make you feel bad for it. AVOID AVOID AVIOD.
Company constantly remind you of how many millions and billions they make not realising how petily paid we are for getting them there. We are NOT valued. It appears a friendly easy job and it used to be.. but its changed and the company is greedy and trying way to hard to over throw boots and steal every customer to convert them to superdrug.
They always try to catch you out. Mystery shop, not designed to show obvious good service its used to catch out staff for being pestering. Cctv managers will watch you for ages on camera until you dont greet one person. (Maybe they walked past because they didnt want help, very obvious) but theres being friendly a smile or hello is great but you have to ask if they want help and if not say your name tell them what you do which is by far too silly. And makes doing tasks in store way to hard now. And to top it off if you dont finish your tasks your in trouble. Or called lazy. Or made to stay 'a few extra mins'... unpaid btw' The treatment is awful honestly i could go on for ages.
Our customers are asked if they want help so much that they've swore at us and walked put annoyed.
Desperatly looking for a better respectful job.
