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      Startek

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      Startek reviews

      3.8

      75% would recommend to a friend

      (3,594 total reviews)
      avatar

      Bharat Rao

      83% approve of CEO

      72% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.8

      Career opportunities

      3.7

      Culture & values

      3.6

      Senior management

      3.5

      Work/Life balance

      3.4

      Compensation and benefits

      Startek has an employee rating of 3.8 out of 5 stars, based on 3,594 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Startek employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      2.0
      Apr 13, 2015

      Little room for compassion in collections

      Collections representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Steady hours per week Full-time job

      Cons

      company policies that have to be followed allow for little to no compassion for customers who have fallen on hard times or had extreme circumstances. Angry, cursing, threatening, screaming customers make up at least 80% of the calls you receive.

      1.0
      Mar 6, 2015

      Everyday I continue to work for this detestable place, that day is the worst day of my life.

      Cae
      Recommend
      CEO approval
      Business Outlook

      Pros

      My fellow colleagues. We are all in the same boat. Everyone of them care about one another and helping out because Lord knows the supervisors don't.

      Cons

      $9.00/hr. Isn't worth it. For what they put us through. They are a call center and the suits do not know how to communicate with the labor to let us know of changes we may see or deal with. They switch LOB on us w/o warning. They put people's lives at risk when weather is bad by not letting us leave without penalty but they don't reward those who stay with higher pay. We get pizza. Worth the risk? Under appreciate everything we do. Supervisors are very vindictive. Especially one. Everyone hopes she dies. Yet she is rewarded all the time. Going by script doesn't improve quality. 11 minutes per call. Quality is how you keep customers and keep them happy. Quantity is how to lose them.

      1.0
      Oct 26, 2014

      Blah

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Can work from home and training time is lengthy

      Cons

      No help when needed from help chat room. Routinely had no one available in chat rooms to help with difficult customers/situations. Time to login to their systems took too long and wasn't paid for that time. Routinely kicked out of systems and was reprimanded even though I had active help desk tickets open with the software developer with screen shots.

      Viewing 85 - 87 of 3,594 Reviews
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      ReviewsStartek reviews

      Glassdoor has 3,989 Startek reviews submitted anonymously by Startek employees. Read employee reviews and ratings on Glassdoor to decide if Startek is right for you.