Shell Customer Service Representative reviews

Users say... "Good work life balance and effective WoW" "very ethic and good benefits" "Good pay and beneifts and I would have stayed longer if they were not moving the positions to India." "Good culture but very dependent on location/team" "great people and multicultural (though the latter is changing through centralisation and offshoring)." 

Users say... "Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." "bad managers and cumbersome working with HR employees to get forms." "Long hours and lots of things going on at once" "poor leadership and direction" "lots office politics is there"