ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Oct 4, 2017

Could be great...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home if needed Great co-workers RSUs and rising stock price You'll always be challenged, whether good or bad

Cons

Unfortunately, the cons currently outweigh the pros for me. Old-timers who get promoted to management purely because they're legacy employees does not create a good culture. These managers only care about themselves and managing up. A lot of them claim to not care about titles, but that can't be farther from the truth. The worker bees under the managers are often left to fend for themselves. The sink or swim mentality runs rampant at this company. As a new hire, you are pretty much expected to figure things out for yourself. In fact, management will blatantly say things like, "We are all busy. Try to find the answer yourself before asking questions." There are a lot of frequent policy changes, often which are poorly communicated. Employees receive conflicting or unclear guidance on topics such as sales policy or pricing. The politics here are extremely difficult (refer back to my comment about legacy, non-qualified people in management). There is virtually no work-life balance. You're expected to go above and beyond...and beyond...and beyond. Weekend work is not uncommon. You have to push yourself to limits you didn't even know you had if you want any hope of collecting 100% of your quarterly bonus. What makes it worse is that the quarterly bonuses are totally subjective. There is no company-wide process in regards to how the bonuses are scored and allocated. It's purely based upon how your manager feels about you based on things they hear about you, if they don't bother to regularly come into the office to actually witness your performance. A lot of poor or non existent execution is common as well. The word execution gets thrown around as a buzz word, along with vision and strategy. No one cares about actually executing. We're just trying to make it through, day by day.

2.0
Dec 4, 2015
Recommend
CEO approval
Business Outlook

Pros

Pay. Above industry Average. Flexible Work Environment. Great Product built with customers in mind. Smart People. Fast paced environment with Customer focus. Fanatical customers.

Cons

Toxic Leadership: Especially the Senior Executives on the Operations Team. Executives don't understand operations, security or data center operations. One Third of the workforce walked out every quarter. Expressing real opinions = termination. Employees focused on politics and backstabbing to survive leadership dysfunction.

1.0
Oct 21, 2014
Recommend
CEO approval
Business Outlook

Pros

free to set your own hours. Free to travel Free to set your project schedule

Cons

Company has no idea what they are doing. They assign program managers with no thought to strategy. Program managers are then expected to just magically align with leaders and tell them what is wrong with their area... A recipe for disaster and it always turns into a mess. ServiceNow is held together by its smart development team and great platform.. However internally they are struggling for direction, have no sense of strategy and if you are not in sales or development - you are treated like crap. Good luck on getting your bonus.. Classic bait and switch- they say you can earn a wonderful bonus yet no one does. They fire employees at random with no process or warning. They eliminate entire departments the same way. This is a company run by fear with little regard for humans. Stay away. Or better yet ask for a guarantee on your bonus for the first six months. Forgot to mention bonuses are every quarter- so you are being constantly re-evaluated. you will NEVER EVER get your bonus for the entire. year. Toxic and hostile - stay away. There are plenty of well run companies and this is not one of them.

Viewing 85 - 87 of 5,668 Reviews

Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.