Sephora reviews

3.7

65% would recommend to a friend

(9,597 total reviews)
avatar

Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,597 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
5.0
Jan 17, 2011
Recommend
CEO approval
Business Outlook

Pros

Sephora values and invests in their employees providing extensive and effective training. The greatest attributes are the opportunities to advance and the many different career choices and directions you can take within the company. Sephora also pays exceptionally well despite it being a retail job. The gratis is a GREAT perk. Lots of free products.

Cons

There aren't many downsides to working at Sephora. At times I feel underpaid for the amount of responsibilities I have, but understand that I am getting the experience and knowledge I will need in the future in my field.

3.0
Jan 17, 2011
Recommend
CEO approval
Business Outlook

Pros

Sephora employees receive extensive training on the products sold there. There are trainings in New York and San Francisco as well as in-store trainings by individual brands. At all of these trainings you receive gratis. The amount of free product you receive through Sephora is astounding!

Cons

One of the biggest problems I had with Sephora was their utter lack of concern regarding shoplifters. Sephora has a return policy that can be easily taken advantage of, basically they take anything back. No matter if you have a receipt or not, if the product is used, if the product is old, etc. you can return it. People would come in and grab product right off the shelves, steal it, then return it at another Sephora location. In fact, someone could actually witness someone steal in front of you and not do anything! Besides the shoplifting issue, Sephora management was pretty ineffective. Also the whole work-life-balance philosophy of theirs is a joke!

3.0
Jan 3, 2011
Recommend
CEO approval
Business Outlook

Pros

Will work with schedule requests customers are nice decent education program

Cons

Mgmt can be overstressed & can push down on employees Mgmt team not on same page...lots of back stabbing not enough coverage for breaks

Viewing 9520 - 9522 of 9,597 Reviews

Glassdoor has 12,203 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.