Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 292 reviews)); "Good pay very very good" ((in 151 reviews)); "Excellent Training and knowledge of customer service" ((in 67 reviews)); "working with great people and teams in a environment with rich company culture." ((in 57 reviews)); "Great leaders and coworkers." ((in 49 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 184 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 135 reviews)); "No work life balance in the food and beverage department" ((in 96 reviews)); "salary is low and very hard to get a promotion" ((in 91 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 60 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

Compare reviews

3.7

69% would recommend to a friend

(2,958 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,958 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Mar 17, 2018

Teamwork at it's finest!

Front dsk agnt

Recommend

CEO approval

Business Outlook

Pros

I recently made a change to the hospitality industry. I was lucky enough to become a part of the Ritz-Carlton Front Office team. My training has been superior. My work experience has been nothing short of amazing.

Cons

Standing for long hours can be tiresome so wear comfortable shoes.

3.0

Mar 9, 2018

Not good working environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you are for internship, maybe you need to adapt to relationship centric business before you have internship there

Cons

if you are for full time, you go for wrong place to permanent job.

3.0

Feb 6, 2018

Club Concierge

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Get a chance to serve top VIPs from all over the world.

Cons

Long working hours, high puresure from management. Too many target that you will need to hit.

Viewing 73 - 75 of 2,958 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant