Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 304 reviews)); "Fun! Good pay and hours" ((in 154 reviews)); "working with great people and teams in a environment with rich company culture." ((in 56 reviews)); "Great company culture from Marriott and good HR." ((in 48 reviews)); "Learn a lot with great colleagues around me to help me out." ((in 43 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 189 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 135 reviews)); "No work life balance in the food and beverage department" ((in 98 reviews)); "salary is low and very hard to get a promotion" ((in 85 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 57 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

Compare reviews

3.7

69% would recommend to a friend

(2,958 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,958 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Nov 11, 2021

-

Banquet server/bartender

Recommend

CEO approval

Business Outlook

Pros

Great financial compensation, team work mentality throughout the hotel by employees, best perks and discounts for traveling around the world, opportunity to work multiple positions within the hotel once hired but not much room for actually moving up in the company without transferring.

Cons

Long long hours during busy season, very needy and particular guests, terrible HR team - they work for and with management only, management do not allows follow standards set out by company. Unrealistic expectations for set up times during events. You don't always get a food break.

1.0

Oct 5, 2021

Traumatic toxic work environment

Pool server

Recommend

CEO approval

Business Outlook

Pros

- Generous tips - Health insurance and therapy for full timers

Cons

- Extremely poor management (had 4 different managers in one month) - Sexual harassment from coworkers and customers - Verbal abuse from manager

5.0

Jun 16, 2021

Great company!

Spa concierge

Recommend

CEO approval

Business Outlook

Pros

Very nice HR reps, spa manager, and team members. Everyone here is like a tight knit work family, we help one another to succeed in our day to day work. Spa services has a mandatory 23% gratuity so massage therapists get 18% and Spa concierge/spa attendants get 5% in a tip pool which averages about $200-300 per week depending on how many people worked that week & how many clients we had.

Cons

Far from home because it's in Uptown Dallas so 1 hour drive. Scheduled almost every weekend, so day goodbye to Saturdays and Sundays because of hotel life.

Viewing 58 - 60 of 2,958 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Concierge (Shipboard)

Server Assistant (Shipboard)

Estados Unidos

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Sound & Light Technician (Shipboard)

Estados Unidos

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