Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 304 reviews)); "Fun! Good pay and hours" ((in 154 reviews)); "working with great people and teams in a environment with rich company culture." ((in 56 reviews)); "Great company culture from Marriott and good HR." ((in 48 reviews)); "Learn a lot with great colleagues around me to help me out." ((in 43 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 189 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 135 reviews)); "No work life balance in the food and beverage department" ((in 98 reviews)); "salary is low and very hard to get a promotion" ((in 85 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 57 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

Compare reviews

3.7

69% would recommend to a friend

(2,958 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,958 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

May 11, 2022

Networking gem covered in overworked muck.

Bartender

Recommend

CEO approval

Business Outlook

Pros

Amazing networking capabilities and an amazing general manager.

Cons

Over worked and horrible middle management team.

3.0

Apr 30, 2022

Ok

Residential concierge

Recommend

CEO approval

Business Outlook

Pros

good people, good work environment

Cons

No room to grow in company

1.0

Apr 25, 2022

Once was a dream, now known as a nightmare

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I joined the Ritz-Carlton as soon as I was given the chance. They flashed a positive work environment with excellent benefits if you work full time.

Cons

However, if for any reason your boss doesn't like you, good luck trying to get ahead. Management, at least the location I was in, was a complete disaster. I should've known better when someone quit on my first day and blamed me while I was being given a tour. I thought she was crazy, but I realize that the location drove her to insanity. At first, I was enjoying my time. My experience was as I hoped. Decent hours, good enough pay, and I only witnessed mild drama. However, soon enough I realized the toxic nature of upper management. Actively lying to subordinates and covering up their mistakes to their superiors.

Viewing 55 - 57 of 2,958 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Concierge (Shipboard)

Server Assistant (Shipboard)

United States

View job

Suite Ambassador (Shipboard)

United States

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