Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,958 total reviews)
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Hervé Humler

80% approve of CEO

67% positive business outlook

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,958 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Jan 22, 2024

Facade

Recommend
CEO approval
Business Outlook

Pros

Never a problem to have clients

Cons

Management has "pets", immature staff and management, mold in spa, management takes gifts from vendors but everyone under them not allowed. They constantly break rules

2.0
Sep 18, 2023
Recommend
CEO approval
Business Outlook

Pros

You get the “Ritz-Carlton training”, whatever that is supposed to be. You are able to please the guest anyway possible, so as a server you don’t need managerial approval to fix anything that might go wrong. As long as you can explain the issue to them and it makes sense, they don’t question you. I can work a 15 table bar by myself, it was good experience and really took my multitasking to a new level. You do make good money on every transaction as there is 18% gratuity included on all checks, so any extra tip is a plus. The tips are taxed automatically for you, not all establishments do that for servers.

Cons

This particular location is just one of the worst. The restaurant used to be operated by a 3rd Party and when the pandemic happened , the hotel closed and after they were able to reopen they decided to make the restaurant and bar part of the hotel. The problem is that the management seemed to have never run any of these establishments before. As a woman who had plenty of experience in restaurant work, I was shocked at the lack of training and knowledge of how certain services should be given. I was also expected to tell my team what to do and I was never given a title change, no announcement was made nor was there a pay raise to my base hourly to indicate this. I was often run ragged trying to take care of my multiple tables and at the end of the day no one really tries to help. Also dealt with people stealing money out of the pooled tips, won’t do that ever again.

1.0
Jan 25, 2023
Recommend
CEO approval
Business Outlook

Pros

They offered me a Job.

Cons

Be careful... I was hired, completed orientation, started work leading the Forbes training for the team. Then 8 days into the job I was simply told that they weren't going to proceed with the job offer. No explanation. On top of that, they took over ten days to pay me and they paid me as a "vendor". Very Sketchy. I understand that they didn't want to proceed. but after 8 days at work you would think that had gotten the whole process done and not cause to loose the job I left for them. They praised my performance consistently until the moment they let me go.

Viewing 52 - 54 of 2,958 Reviews

Glassdoor has 3,523 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.